AQA A-level Design & Technology / Product Design⌕ Search notes
AQA 7552   /   3.2.9

Quality assurance (QA).

Design for manufacture and project management · Designing and making principles

Revision notes

Quality Assurance

Quality assurance (QA) consists of planned procedures and policies used throughout design and manufacture to prevent defects, reduce waste and ensure products are produced accurately and within acceptable tolerances.

QA plans for quality; QC checks whether the required quality has been achieved. QA is therefore preventative and process-focused, while QC is inspection and testing focused.

Quality assurance in practice

QA can include checking and approving suppliers, reviewing drawings and specifications before manufacture, workforce training, maintaining and calibrating machinery, standardising working procedures, documenting processes and planning quality checks at critical stages.

The aim is to design quality into the process so faults are less likely to occur, rather than relying only on detecting faulty products at the end.

Total Quality Management (TQM)

Total Quality Management (TQM) involves the whole workforce in continuous improvement. Quality is treated as everyone’s responsibility, with workers identifying problems and improving processes so products are made correctly first time. This can reduce defects, waste, rework and customer complaints.

Six Sigma

Six Sigma is a data-driven approach used to reduce defects and variation in manufacturing. A common improvement method is DMAIC: Define the problem, Measure current performance, Analyse causes, Improve the process and Control the improvement.

Scrum and critical path analysis

Scrum is an iterative project-management approach in which work is organised into short stages or sprints, with regular review and communication. It can help teams identify problems early and continually improve a product or process.

Critical path analysis (CPA) identifies the sequence of activities that determines the minimum completion time for a project. It helps manufacturers plan resources and timings so critical tasks are completed when required and delays can be managed.

QA vs QC — exam distinction

QA = preventing problems by controlling the system and process.
QC = finding problems by monitoring, measuring, checking and testing outputs.

For example, training an operator and calibrating a machine are QA; measuring a finished component with a micrometer to check its tolerance is QC.

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